SERVICE POLICY – TAPNAIRA

Last Updated: 25th March 2026

This Service Policy outlines how transactions and service usage are handled on TAPNaira.

 1. Service Scope

TAPNaira provides access to digital services including:

- Airtime

- Data

- Electricity payments

- Cable TV subscriptions

 2. Transaction Processing

- Transactions are processed in real-time or within a short timeframe

- Delays may occur due to third-party providers

 3. Failed Transactions

If a transaction fails:

- The amount will either not be deducted or

- Automatically reversed within a reasonable time

If reversal is delayed, users should contact support.

 4. Refund Policy

Refunds may be considered only when:

- A transaction fails and is not completed

- There is a verified system error

Refunds are NOT applicable for:

- Incorrect details entered by the user

- Completed and successful transactions

 5. User Responsibility

Users must:

- Verify all details before confirming payment

- Ensure correct phone numbers, meter numbers, or account details

 6. Support

For complaints or issues:

Email: support@tapnaira.ng

 7. Policy Updates

TAPNaira reserves the right to update this policy at any time.

By using TAPNaira, you agree to this Service Policy.